Event rules around webhooks

#1

We wanted to create freshdesk tickets when an incident triggered, to get around that we added a webhook to take care of that.

However we don’t want a freshdesk ticket for every single incident, we did look at supressing alerts but then it makes them quite hard to find.

We would love event rules around webhooks,

fire webhook when incident is high for example.

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#2

Many customers will route those webhooks through some other middleware like an AWS Lambda that can do additional filtering, logic evaluation, etc., and then relay them on to Freshdesk as desired.